Refund policy

Church Girl Refunds & Returns Policy

At Church Girl Brand, every item is created with intention, prayer, and purpose—made just for you. Because our products are printed on demand through our fulfillment partner, we have specific guidelines around returns and refunds.

We appreciate your understanding as we steward this brand with integrity and care.

Print-on-Demand Policy

All Church Girl items are made to order once your purchase is placed. For this reason, we do not offer returns or exchanges for buyer’s remorse, incorrect sizing, or preference changes.

However, if something isn’t right due to an error on our end, we will gladly make it right.

Eligible Returns & Refunds

We accept returns or replacements only if the item you received is:

  • Defective

  • Damaged during shipping

  • Printed incorrectly

  • Different from what you ordered

Requests must be submitted within 14 days of delivery.

Non-Returnable Items

Because items are custom-made, we cannot accept returns for:

  • Incorrect size selection

  • Color variations due to screen settings

  • Change of mind

  • Normal wear and tear

Please review size charts carefully before placing your order.

How to Submit a Return Request

To request a refund or replacement, email us at:  support@churchgirlbrand.com

Subject: Return Request – Order #[Order Number]

Please include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos showing the problem

Once submitted, we will review your request and respond within 3–5 business days.

Approved Returns & Replacements

If your claim is approved:

  • A replacement will be sent at no additional cost OR

  • A refund will be issued to your original payment method

Return shipping is covered only when the issue is confirmed to be a fulfillment error or defect.

Refunds typically process within 5–10 business days after approval.

Final Sale Items

Items marked Final Sale are not eligible for return or refund.